Terms of service
GENERAL TERMS AND CONDITIONS
FOR THE ONLINE STORE OPERATED BY ETO FUTBALL SPORTSZERVEZŐ ÉS SZOLGÁLTATÓ KORLÁTOLT FELELŐSSÉGŰ TÁRSASÁG
GENERAL TERMS AND CONDITIONS
These General Terms and Conditions (hereinafter referred to as “GTC”) apply to the use of the online store operated by the Service Provider, as well as to purchases made through the online store. Please read the following carefully before proceeding with your purchase.
These GTC set out the terms and conditions for the use of the Website operated and maintained by ETO Futball Kft., as well as for the use of the services provided by the Service Provider through the Website (i.e. the sale of products displayed on the Website).
1. Service Provider’s Information
Company Name: ETO Futball Sportszervező és Szolgáltató Korlátolt Felelősségű Társaság
Registered Office: 9027 Győr, Nagysándor József utca 33., Hungary
Company Reg. Number: 08-09-020296, registered by the Company Court of the Győr Regional Court
Tax Number: 22782537-2-08
Representative: Gábor Mersich, Managing Director with sole signing authority
Email address: info.e-shop@eto.hu
Website (Online Store): www.shop.eto.hu
2. Definitions
Consumer: A natural person acting for purposes outside his/her trade, business or profession, who purchases, orders, receives, uses, or utilizes goods or is the addressee of any commercial communication or offer related to the goods.
Product: Any goods available for purchase in the online store, as well as any item that qualifies as a product under applicable consumer protection legislation.
Service Provider: The legal entity defined in Section 1, operating the Website and selling products via the Website.
Order: A contract of sale concluded electronically between the Service Provider and the Customer concerning the sale of products, including the product(s) ordered by the Customer, the essential parameters of the order, under which the Service Provider undertakes to deliver the product(s), and the Customer undertakes to pay the respective price (“Fee”).
Customer: A natural or legal person or a business entity without legal personality, or a social organization with legal capacity, who registers on the Website with a username and password or enters into a contract electronically with the Service Provider through the online store.
Service: The sale and actual delivery of the products displayed on the online store interface by the Service Provider for the consideration specified.
Website: www.shop.eto.h
3. Scope, Validity, and Amendments of the GTC
These GTC govern the rights and obligations of the Service Provider and the Customer concerning the use of the services. The provisions hereof are binding upon and benefit the Service Provider and the Customer, including all their representatives and legal successors.
The content of the contract between the Service Provider and the Customer is comprised of these GTC, the information available on the Website, and the confirmation email sent by the Service Provider. Customary practices developed in previous business relations or general trade practices in similar industries are not part of the contract.
These GTC are valid for an indefinite period from the date of entry into force until amendment or revocation. By registering or using the Service, the Customer acknowledges and accepts these GTC as binding. If any part of the GTC is found to be invalid or unenforceable, this shall not affect the validity or enforceability of the remaining provisions.
The Service Provider may unilaterally amend the GTC with prior notice published on the Website. The modified provisions become effective upon first use of the Website after the amendment – unless the Customer objects to the modification – and apply to all orders placed after the changes take effect.
If the Customer does not accept the GTC or any of its amendments, they are not entitled to use the Website or place orders.
4. General Information Regarding Contract Conclusion
Technical information necessary for the use of the Website and for placing orders, not included in these GTC, is provided on the Website. The language of the contract is Hungarian, and Hungarian law governs the contractual relationship between the Service Provider and the Customer.
An order placed via the Website qualifies as a legal declaration made by implied conduct and not in writing. Therefore, the electronically concluded contract between the Customer and the Service Provider is not considered a written contract and is not archived by the Service Provider, making it inaccessible afterwards.
The Service Provider does not submit to any code of conduct.
Orders can only be placed electronically. Orders sent via fax, telephone, email, or post cannot be fulfilled.
5. Registration
Registration is not mandatory for placing an order via the Website.
Customers wishing to register can do so by clicking on “Login” and then on “Don't have an account? Register!” and submitting the completed registration form. To submit the form, the Customer must accept the Privacy Policy by ticking the checkbox provided.
The Service Provider will confirm successful registration via email, which contains a link the Customer must click to activate their registration. If the email does not arrive, the Customer should check their spam folder or contact the Service Provider.
Once registered, the Customer can log in using their email address and password. Registration is also possible via the “Continue with Facebook” or “Continue with Google” buttons.
Customers may request deletion of their registration by sending an email to info.e-shop@eto.hu
The Customer is solely responsible for keeping their login credentials confidential and must promptly change the password and notify the Service Provider if unauthorized access is suspected.
Customers are responsible for keeping their personal information accurate and up to date. The Service Provider accepts no liability for delivery delays resulting from incorrect or incomplete order information.
6. Ordering Process
The essential characteristics and usage instructions of products available on the Website can be found on the product detail page or in the attached user manual (if applicable).
To add a product to the cart, click on “Add to Cart”. The cart content can be reviewed or modified by clicking the shopping bag icon at the top right of the Website.
To proceed, click on “Continue”, select the delivery method, then proceed to the payment method page. An optional comment can be added to the order.
Customers may continue as guests or log in if already registered. Registration facilitates faster checkout and order tracking.
Before submitting the order, the Customer must review and confirm the accuracy of the entered data. Acceptance of these GTC and the Privacy Policy is required before submitting the order via the “Place Order” button.
The Service Provider confirms successful order placement both on-screen and via email, including the order number. Clicking “Place Order” creates a binding payment obligation for the Customer.
Orders are processed on working days between 8:00 AM and 4:00 PM. Orders placed outside of business hours are processed on the following working day.
Correction of Input Errors:
The Customer can correct input errors at any point before submitting the order. Registered users may update their details via their account. Product quantities can be changed, and items can be removed from the cart.
7. Product Prices
Product prices displayed on the Website are gross prices (inclusive of VAT and other applicable taxes). Prices do not include delivery fees, which are added during checkout. No separate packaging fee is charged.
All prices are in Hungarian Forint (HUF). The final amount payable includes all costs, as shown in the order summary and confirmation email.
If the Customer selects any paid supplementary service, its fee will be added to the cart total. The Service Provider reserves the right to modify prices at any time, with such changes effective upon publication on the Website. Price changes do not affect already placed orders
8. Offer Binding, Confirmation, and Conclusion of Contract
The Service Provider will confirm receipt of the order (offer) without delay, but no later than within 48 hours, via automatic email. This confirmation email constitutes acceptance of the offer, thereby concluding a valid contract between the Customer and the Service Provider.
If the Customer does not receive the confirmation email within 48 hours, they are no longer bound by their offer.
If the Customer notices any errors in the confirmation email, they must notify the Service Provider without delay, but no later than within one day, to avoid unwanted order fulfillment.
The contract concluded electronically qualifies as a contract under Act V of 2013 on the Civil Code of Hungary, and Act CVIII of 2001 on electronic commerce and information society services.
The contract is subject to Government Decree No. 45/2014 (II.26.) on consumer contracts, and complies with Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.
9. Payment Methods
- Cash on Delivery (COD): COD is subject to an additional fee. The total amount of the order must be paid in cash to the courier upon delivery.
- Online Credit/Debit Card Payment: The total amount of the order is paid instantly through the Shopify Payments system, which supports Visa, Mastercard, Maestro, Apple Pay, and Google Pay. The system uses a secure and automated channel. The financial service provider only receives the card information necessary for processing the payment, as entered by the Customer on the encrypted payment page. No personal data or order content is shared with the financial provider. The charged amount is immediately reserved on the Customer’s bank account. The Service Provider does not have access to or store the card or account details (card number, expiration date, etc.) under any circumstances.
10. Shipping and Shipping Costs
The ordered products are delivered to the address provided by the Consumer. The usual delivery time is 2–8 business days but may vary. Delivery is carried out by GLS courier service.
The courier delivers packages Monday to Friday between 8:00 AM and 5:00 PM. Customers receive shipment tracking updates via email, sent to the email address provided during ordering.
The Service Provider shall deliver the order within 5 business days (10 business days during peak season, e.g., Christmas or year-end), provided all items are in stock. If any item is out of stock, the Service Provider will contact the Customer via phone or email to arrange alternative delivery options.
Shipping costs are listed under the “Shipping Terms” section. The exact delivery date is always confirmed by the Service Provider. Unless otherwise agreed, the Service Provider is obliged to deliver the product to the consumer without delay, but no later than 30 days from the conclusion of the contract. In case of delay, the Consumer may set an additional deadline. If the Service Provider still fails to deliver within this period, the Consumer is entitled to withdraw from the contract.
The Consumer may also withdraw without setting an additional deadline if:
- The Service Provider has refused to fulfill the contract, or
- The contract was agreed to be fulfilled at a specific time (e.g., due to the nature of the service), and late fulfillment would render it meaningless.
11. Right of Withdrawal
This section applies only to Consumers as defined under EU Directive 2011/83/EU. The Consumer has the right to withdraw from the purchase contract without justification within 14 days from receiving:
a) the product,
b) in case of multiple items, the last delivered item,
c) in case of a product delivered in parts, the last part,
d) for recurring deliveries, the first delivery.
The withdrawal right can also be exercised during the period between the conclusion of the contract and the receipt of the product.
Withdrawal is not permitted for:
a) Custom-made products based on the Consumer’s request or specifically tailored to the Consumer (e.g., personalized clothing),
b) Perishable goods or items with a short shelf-life (e.g., fresh food, hot meals),
c) Sealed products which cannot be returned for health or hygiene reasons once unsealed.
If the Consumer has opened the direct protective packaging or begun to use the product, return is not expected as contact with the human body, body fluids, or bacteria cannot be ruled out. If the Consumer has not opened the product’s packaging, they can exercise the right of withdrawal under general rules.
To withdraw, the Consumer must send a clear statement (via post or email) to the contact information provided in Section 1 of these Terms and Conditions. A sample withdrawal form is available via the provided link. The right is considered exercised within the deadline if the withdrawal statement is sent before the 14-day period expires. Proof of withdrawal is the responsibility of the Consumer.
In written form, the deadline is met if the Consumer sends the statement within the 14-day period. For postal withdrawal, the postmark date is used; for email, the sending timestamp is used. Registered mail is recommended for proof of mailing.
12. Returning the Product
In case of withdrawal, the Consumer must return the product to the Service Provider without undue delay, but no later than 14 days from the notification of withdrawal. The return deadline is met if the product is sent (posted or handed to a courier) before the 14 days expire.
Return address: ETO FC, 9027 Győr, Nagysándor József utca 33, Hungary
The cost of return shipping is borne by the Consumer, unless the Service Provider has agreed to cover it. The Service Provider does not organize or pay for return shipping. Packages returned with cash on delivery will not be accepted. Apart from the return shipping cost, no other charges apply to the Consumer.
13. Refund of the Purchase Price
For purchases made via credit/debit card, refunds are processed through the Shopify system and issued via the original payment method used. For example, card payments will be refunded to the same card. Refund processing typically takes 3–10 business days, depending on the financial institution.
If the payment was made via cash on delivery, the refund cannot be processed automatically through Shopify. Instead, the refund will be made via bank transfer, subject to the following:
The Consumer must include the following bank details in the withdrawal notice:
- Name of account holder,
- Bank account number (in IBAN format),
- Name of the bank.
The Service Provider will issue the refund within the legally required timeframe, no later than 14 days from receiving the withdrawal notice. However, the Service Provider may withhold the refund until it receives the returned product or proof of return — whichever comes first.
Refunds will be issued using the same payment method as the original transaction unless the Consumer explicitly agrees to an alternative method.
14. Liability for Depreciation
The Consumer is only liable for any depreciation of the product if it results from use beyond what is necessary to assess the nature, characteristics, and functioning of the product. The Service Provider may claim compensation for such depreciation or reasonable costs if the service was started early at the Consumer’s request and the Consumer later exercises the right to cancel.
15. Conformity of Goods in Consumer Contracts
The Service Provider is liable for defective performance if the product does not meet the contractual or legal quality standards at the time of delivery. The Service Provider is not liable if the defect was known to the Consumer at the time of the contract or the Consumer should have been aware of it.
Any contractual clause between a business and a consumer that deviates from statutory warranty or guarantee provisions to the detriment of the Consumer is considered null and void.
16.1. WARRANTY
16.1.1. IMPLIED WARRANTY
In case of defective performance by the Service Provider, the Customer may assert a claim for implied warranty against the Service Provider under the Hungarian Civil Code and, in the case of consumer contracts, under Government Decree 45/2014 (II.26.).
The Customer may assert their implied warranty claim directly against the Service Provider.
The Service Provider performs defectively if the defect in the product arises from improper installation, provided that:
a) the installation was part of the sales contract and was performed by the Service Provider or under its responsibility; or
b) the installation had to be performed by the consumer and the improper installation was the result of a deficiency in the installation instructions provided by the Service Provider, or for products with digital elements, the provider of the digital content or service.
If, under the contract, the product is to be installed by the Service Provider or under its responsibility, the performance is considered complete once installation is completed.
Time Limit for Asserting Warranty Claims, Burden of Proof, Notification of Defect
In the case of a consumer contract and the purchase of a new product, the Customer has a limitation period of 2 years from the date of receipt to assert their warranty claims for any defect that existed at the time of delivery.
Beyond the 2-year limitation period, the Customer cannot assert implied warranty claims.
In non-consumer contracts, the limitation period is 1 year from receipt.
If the defect becomes apparent within 1 year from delivery, the Customer only needs to notify the defect and prove that the product was purchased from the Service Provider (e.g. by presenting an invoice).
In this case, the Service Provider can only be exempted from warranty if it proves that the defect occurred after delivery to the Customer.
If the defect arises from the Customer’s misuse, the Service Provider is not obliged to honor the warranty claim.
After 1 year, the Customer must prove that the defect already existed at the time of delivery.
The Customer must report the defect to the Service Provider without delay, but no later than 2 months after discovery.
Rights of the Customer under Implied Warranty
The Customer may, at their discretion:
Request repair or replacement, unless the chosen option is impossible or would cause disproportionate costs for the Service Provider compared to another remedy.
If neither repair nor replacement is possible or reasonable, the Customer may request a proportionate price reduction or withdraw from the contract (except in case of minor defects).
The Customer may not repair the product themselves or have it repaired by a third party at the expense of the Service Provider.
The Customer may switch from one warranty right to another, but bears the cost of switching unless it was justified or caused by the Service Provider.
The Customer must make the product available to the Service Provider for repair or replacement.
In consumer contracts, it is presumed that any defect that becomes apparent within 1 year from delivery already existed at the time of delivery, unless this presumption is incompatible with the nature of the product or defect.
If the Customer asserts warranty rights only for a part of the product, the claim does not apply to other parts.
Special Provisions for Implied Warranty Claims
In consumer-business contracts for movable goods or digital content, the Service Provider may refuse to make the product conform to the contract if repair or replacement is impossible or would cause disproportionate costs, considering all circumstances, including the product’s value in perfect condition and the severity of the breach.
The business must cover the cost of returning the replaced product
If repair or replacement requires removing a product installed according to its nature and purpose before the defect was discovered, the Service Provider must also remove the defective product and install the repaired/replaced product, or bear the costs of removal and reinstallation.
The Customer is entitled to a price reduction or to terminate the sales contract based on the severity of the breach if:
- The Service Provider failed to repair or replace the product or did not meet the following obligations:
- Cover the cost of returning the replaced product.
- Remove the faulty product and install the replacement, or bear the related costs.
- The Service Provider refused to make the product conform to the contract.
- There was a repeated defect despite prior attempts to remedy it.
- The defect is so severe that immediate price reduction or contract termination is justified.
- The Service Provider did not commit to conformity or it is obvious they will not do so within a reasonable timeframe or without significant harm to the Customer.
Proportionate price reduction is defined as the difference between the value of the product if it had been delivered without defect and its actual value.
Termination of Contract Due to Defective Performance
If the Customer terminates the sales contract due to defective performance, the burden of proof lies with the Service Provider to show that the defect is minor.
The Customer can exercise their right to terminate the contract through a declaration addressed to the Service Provider.
If the defect affects only a specific part of the product and the conditions for contract termination apply to that part, the Customer may terminate the contract only in respect of the defective product, unless it is unreasonable to expect the Customer to keep only the non-defective items.
If the Customer terminates the contract in whole or in part:
- They must return the affected product to the Service Provider at the Service Provider’s cost, and
- The Service Provider must immediately refund the Customer the price paid for the returned product upon receiving it or proof of its return.
Right to Withhold the Remaining Purchase Price
The Customer is entitled to withhold the remaining balance of the purchase price in part or in full, depending on the severity of the defect, until the Service Provider fulfills its obligations regarding conformity and defective performance.
The reasonable timeframe for repair or replacement begins when the Customer reports the defect to the Service Provider.
16.1.2. PRODUCT WARRANTY
In the event of a defect in a product (movable good), the Customer who qualifies as a consumer may, at their discretion, assert either the rights defined in Section 7.1 (implied warranty) or a product warranty claim. However, the Customer is not entitled to assert both implied and product warranty claims for the same defect simultaneously. If the Customer successfully enforces a product warranty claim, they may subsequently enforce an implied warranty claim against the manufacturer regarding the replaced product or the repaired part. Under product warranty, the Customer may only request the repair or replacement of the defective product. The burden of proof for establishing the product's defect lies with the Customer.
A product is considered defective if:
- it does not meet the quality requirements in force at the time it was placed on the market, or
- it does not have the characteristics specified by the manufacturer in its description.
The Customer may enforce their product warranty claim within two (2) years from the date the product was placed on the market by the manufacturer.
After this period, the Customer loses this right. The Customer must notify the manufacturer of the defect without delay after discovering it. A defect reported within two months of its discovery shall be deemed reported without delay. The consumer is liable for any damage resulting from delayed notification. The Customer may enforce their product warranty claim against the manufacturer or distributor of the movable good. The manufacturer or distributor is only exempt from liability if they can prove that:
- the product was not manufactured or placed on the market in the course of their business activity; or
- the defect was not recognizable at the time of marketing in light of the state of scientific and technical knowledge; or
- the defect results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer or distributor to prove one of the above grounds for exemption.
16.2. GUARANTEE
In case of defective performance, the Service Provider is obligated to provide a statutory guarantee under Government Decree No. 151/2003 (IX.22.) on the mandatory guarantee for certain durable consumer goods. The material scope of the Decree applies only to new products sold within Hungary under consumer contracts and listed in the Annex of the Decree. Guarantee rights may only be exercised by Customers who qualify as consumers.
If a product is covered by a voluntary guarantee period exceeding the statutory period, the Service Provider shall notify the Customer of the duration of such guarantee on the warranty certificate provided at the time of delivery.
Guarantee Period:
- For products with a sale price between HUF 10,000 and HUF 250,000: 2 years
- For products with a sale price above HUF 250,000: 3 years
Failure to meet these deadlines results in loss of rights. The guarantee period does not include the duration of any repair during which the Customer could not use the product for its intended purpose.
The guarantee period begins:
- on the date the product is delivered to the Customer; or
- if installation is carried out by the business or its agent, on the date of installation.
If installation takes place more than six months after delivery, the guarantee period still starts from the date of delivery. No guarantee applies if the defect arises after delivery and is caused by:
- improper installation (except if performed by the Service Provider or due to a faulty installation manual);
- misuse or disregard for the user manual;
- improper storage, handling, damage;
- force majeure or natural disasters.
Rights Under the Guarantee
In case of a defect falling under the guarantee, the Customer may: Primarily request, at their discretion, repair or replacement as per the conditions specified in the warranty certificate, unless such request is impossible or would impose disproportionate additional costs on the Service Provider. This evaluation considers the product’s value in flawless condition, the seriousness of the breach, and the Customer’s interest. If repair or replacement is not possible or not provided within a reasonable time, or if the Customer no longer has an interest in the remedy, they may request a proportional price reduction, repair the defect at the Service Provider's expense or have it repaired by someone else, or withdraw from the contract. Withdrawal is not permitted in the case of minor defects. Repairs or replacements must be carried out within a reasonable timeframe, taking into account the nature of the product and its intended use, and with due regard to the Customer's interests. The Service Provider aims to perform repairs or replacements within 15 days.
Mandatory Replacement Obligations:
The Service Provider is obliged to replace the product within 8 days if, during the guarantee period:
a) It is determined during the first repair attempt that the product is not repairable, unless the Customer instructs otherwise.
b) After three repairs, the product becomes defective again, unless the Customer requests a price reduction or third-party repair.
c) The product is not repaired within 30 days from the date of the repair request—then it must be replaced within 8 days following the 30-day period.
If replacement is not possible, the purchase price must be refunded within 8 days, based on the invoice or receipt presented by the Customer. Only new parts may be used during repairs. The guarantee period restarts for the replaced (or repaired) product or product part, and also for any new defects resulting from the repair.
If the Customer asserts a replacement request within 3 working days of purchase (or installation), and the defect prevents intended use, the Service Provider must replace the product without invoking disproportionate costs.
All costs associated with fulfilling guarantee obligations are borne by the Service Provider. The Customer may not assert implied warranty and guarantee claims simultaneously for the same defect, nor product warranty and guarantee claims at the same time.
Exercising Guarantee Rights
The Customer may assert guarantee claims directly against the Service Provider via the contact details specified in Section 1. If the manufacturer offers a guarantee for a defined period for a specific product, the Customer may enforce their rights directly against the manufacturer during the entire guarantee period, under the rules governing implied warranty claims. The manufacturer may offer more favorable conditions than those prescribed by law in the guarantee statement. The statutory guarantee does not affect the Customer’s statutory rights—including implied warranty, product warranty, and compensation. In the event of a legal dispute that cannot be settled amicably, the Customer may initiate a conciliation procedure as described in Section 9.2 iii).
17. Legal Remedies
17.1. Complaint Handling – Location, Time, and Method
The Customer may submit a complaint to the Service Provider concerning the behavior, activity, or omission of the Service Provider or of any person acting on behalf of or for the benefit of the Service Provider, directly related to the distribution or sale of the product to the Customer. Complaints may be made orally (by phone) or in writing (via email or postal mail). The Customer may submit consumer complaints related to the product or the Service Provider’s sales activities primarily through the contact details specified in Section 1. If possible, the Service Provider shall immediately remedy any complaint submitted orally via telephone. If an immediate remedy is not possible due to the nature of the complaint, or if the Customer does not agree with the handling of the complaint, the Service Provider shall record the complaint in a report, which shall be retained for three (3) years, along with the substantive response. In the case of a complaint submitted via telephone or other electronic communications service, the Service Provider shall send the Customer a copy of the complaint report no later than at the time of the substantive response. Oral complaints recorded via telephone or other telecommunications device will be assigned a unique identifier by the Service Provider, which simplifies retrieval at a later stage. Written complaints submitted to the Service Provider shall be responded to substantively within 30 days. In the event of rejection, the Service Provider shall inform the Customer of the reason for rejection, as well as which authority or conciliation body the Customer may approach, depending on the nature of the complaint. This information must also include: the name, telephone number, internet address, and mailing address of the competent authority or the conciliation body with jurisdiction based on the Customer's place of residence or habitual residence; a statement on whether the Service Provider agrees to participate in conciliation proceedings for the resolution of the consumer dispute.
17.2. Other Legal Remedies
If a consumer dispute between the Service Provider and the Customer is not resolved through direct negotiation, the Customer, qualifying as a consumer, may submit a complaint to the conciliation body with jurisdiction based on their residence or habitual address, or to the conciliation body with jurisdiction over the Service Provider’s registered seat. The Customer may also seek legal remedy through the following channels:
i) Complaint to the Consumer Protection Authority: As per Government Decree 387/2016 (XII.2.) on the succession of certain central agencies and the reassignment of certain public duties, the National Consumer Protection Authority ceased to exist on 31 December 2016. Since 1 January 2017, consumers may submit complaints to the district offices with territorial jurisdiction. District office contact information is available at: http://jarasinfo.gov.hu. If the Customer perceives a violation of their consumer rights, they may submit a complaint to the consumer protection authority based on their place of residence. Following the review of the complaint, the authority shall decide whether to initiate a consumer protection procedure. The authority may proceed upon request or ex officio, examining the market conduct of the Service Provider from a consumer protection perspective. However, individual consumer disputes are resolved by the conciliation body, to which the authority may refer the matter.
ii) Dispute Resolution via the European Union Online Dispute Resolution (ODR) Platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HU In the case of online sales contracts, consumers may submit complaints electronically via the above platform, enabling the resolution of cross-border online disputes. The process involves registering on the platform, completing and submitting an online complaint form to the relevant conciliation body. This allows consumers to assert their rights easily, regardless of distance.
iii) Initiation of Conciliation Body Proceedings : http://www.bekeltetes.hu/index.php?id=testuletek If the Service Provider rejects the Customer’s complaint, the Customer is entitled to apply to the conciliation body based on their residence or habitual residence. Prerequisite: The Customer must first attempt to resolve the dispute directly with the Service Provider. Conciliation bodies have jurisdiction to settle consumer disputes out of court. Their primary function is to facilitate an agreement between the Customer and the Service Provider. If no agreement is reached, the body may issue a decision in order to provide for the simple, quick, effective, and low-cost enforcement of consumer rights. Upon request from the Customer or the Service Provider, the conciliation body may also advise on consumer rights and obligations. The conciliation procedure is initiated upon the Customer’s written request, addressed to the president of the relevant conciliation body. The procedure is free of charge. The conciliation body with jurisdiction over the Service Provider’s registered office is: yőr-Moson-Sopron County Conciliation Body. During the proceedings, the Service Provider has a duty to cooperate, including: submitting a written response to the conciliation body, and ensuring that a representative authorized to reach a settlement attends the hearing. If the Service Provider’s registered office is not located in the county where the relevant conciliation body operates, the company must, at a minimum, offer the Customer a written settlement proposal to fulfill its duty to cooperate:
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Jász-Nagykun-Szolnok Megyei Békéltető Testület Cím: 5000 Szolnok, Verseghy park 8. III. emelet 305-306. Telefonszám: 06-56-510-621, 06-20-373-2570 Fax: 06-56-510-628 E-mail: bekeltetotestulet@jnszmkik.hu
Komárom-Esztergom Megyei Békéltető Testület Cím: 2800 Tatabánya, Fő tér 36. Telefonszám: 06-34-513-027 Fax: 06-34-316-259 E-mail: szilvi@kemkik.hu
Nógrád Megyei Békéltető Testület Cím: 3100 Salgótarján, Alkotmány út 9/A. Telefonszám: 06-32-520-860 Fax: 06-32-520-862 E-mail: nkik@nkik.hu
Pest Megyei Békéltető Testület Cím: 1119 Budapest, Etele út 59-61. II. emelet 240. Levelezési cím: 1364 Budapest, Pf.: 81 Telefonszám: 06-1-269-0703 Fax: 06-1-474-7921 E-mail: pmbekelteto@pmkik.hu
Somogy Megyei Békéltető Testület Cím: 7400 Kaposvár, Anna u.6. Telefonszám: 06-82-501-026 Fax: 06-82-501-046 E-mail: skik@skik.hu
Szabolcs-Szatmár-Bereg Megyei Békéltető Testület Cím: 4400 Nyíregyháza, Széchenyi u. 2. Telefonszám: 06-42-311-544 Fax: 06-42-311-750 E-mail: bekelteto@szabkam.hu
Tolna Megyei Békéltető Testület Cím: 7100 Szekszárd, Arany J. u. 23-25. III. emelet Telefonszám: 06-74-411-661 Fax: 06-74-411-456 E-mail: kamara@tmkik.hu
Vas Megyei Békéltető Testület Cím: 9700 Szombathely, Honvéd tér 2. Telefonszám: 06-94-312-356 Fax: 06-94-316-936 E-mail: vmkik@vmkik.hu Veszprém Megyei Békéltető Testület Cím: 8200 Veszprém, Radnóti tér 1. földszint 116. Telefonszám: 06-88-429-008 Fax: 06-88-412-150 E-mail: bekelteto@veszpremikamara.hu
Zala Megyei Békéltető Testület Cím: 8900 Zalaegerszeg, Petőfi u. 24. Telefonszám: 06-92-550-513 Fax: 06-92-550-525 E-mail: zmbekelteto@zmkik.hu
iv) Initiation of Judicial Proceedings: If the Customer does not initiate proceedings before a conciliation body, or if such proceedings do not lead to a resolution, the consumer has the right to seek legal remedy by initiating court proceedings under Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure. Legal proceedings must be initiated by filing a statement of claim (petition). The statement of claim must include all documents and copies of documents on which the Customer intends to rely as evidence. The statement of claim must contain the following information: the court with jurisdiction; the names, addresses, and legal standing of the parties and their legal representatives (if applicable); the right being enforced, with a detailed presentation of the underlying facts and the supporting evidence; the information required to determine the jurisdiction and competence of the court; a clear and specific request for the court's decision.
18. Miscellaneous Provisions
18.1. Liability
The Service Provider assumes no liability for any websites to which banners, links, or other references placed by third-party advertisers may lead. In such cases, the advertiser shall bear full liability for any content uploaded, created, or otherwise published by them on the Website in connection with any claims from third parties.
It is the Customer’s responsibility and in their best interest to provide an email address where they are continuously available in order to ensure uninterrupted communication and proper placement of valid Orders. The Customer is responsible for configuring and maintaining their email account in a manner that ensures the receipt of emails from the Service Provider (e.g., emails ending up in the spam folder shall be deemed as delivered).
The Customer uses the Website and the webshop interface entirely at their own risk and acknowledges that the Service Provider is not liable for any material or non-material damages arising from such use, except for damages resulting from intentional misconduct, gross negligence, criminal offence, or breaches of contract that harm life, physical integrity, or health.
The Service Provider excludes all liability for the behavior of Website users and the Customer is fully and solely responsible for their own conduct. The Customer must ensure that their use of the Website does not directly or indirectly infringe upon the rights of third parties or violate any laws. In the event of any such infringement, the Customer shall be solely and fully liable, and the Service Provider will fully cooperate with the competent authorities to investigate the infringement.
The Service Provider is entitled, but not obligated, to monitor any content made available by the Customer during the use of the Website (e.g., comments), and is likewise entitled, but not obligated, to search for indications of illegal activity in relation to such published content. The Service Provider does not assume liability for these contents.
The service pages may contain links to third-party websites. The Service Provider does not assume responsibility for the data protection practices or other activities of such third parties.
The Customer shall fully indemnify the Service Provider for any claims, demands, or fines made or imposed by third parties in connection with the Customer's actions.
In the event that the performance of any contractual obligation is hindered by a force majeure event, the affected party shall not be liable for delays or failures in performance for the duration of such force majeure. For the purposes of this GTC, force majeure includes, but is not limited to, service outages caused by telecommunication network failures.
The Service Provider may engage subcontractors to fulfill its obligations. It shall be fully liable for any unlawful actions of such subcontractors as if they were its own.
The Customer may only assign the rights and obligations arising from the GTC or from an Order with the prior written consent of the Service Provider.
If the Service Provider does not exercise any right it is entitled to under these GTCs or an Order, this shall not be considered a waiver of such right. Waiver of any right shall only be valid if made in writing and expressly declared as a waiver.
If the Service Provider does not strictly enforce any material provision or specific condition of the GTC on one or more occasions, such conduct shall not be deemed a waiver of its right to enforce the same in the future.
The Service Provider and the Customer shall endeavor to settle any disputes amicably.
The governing law for Orders concluded between the Customer and the Service Provider and for these GTC shall be Hungarian law, in particular:
- Act V of 2013 on the Civil Code;
- Government Decree 45/2014 (II.26.) on contracts between consumers and businesses;
- Act CVIII of 2001 on electronic commerce and certain information society services;
- Act CLV of 1997 on Consumer Protection.
The Service Provider processes the Customer’s data provided during registration and/or order placement in accordance with Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information, and Act VI of 1998 promulgating the Strasbourg Convention of 28 January 1981 on the protection of individuals with regard to automatic processing of personal data.
18.2. Copyright
The content of this Website is protected by copyright. The information, images, and other materials displayed on the Website, as well as its graphical design and elements, including the names, images, trademarks, and other identifiers of products and services available for purchase on the Website, are intended solely for the purpose of purchasing via the Website.
Any other use is prohibited without the prior written consent of the Service Provider or the third parties affected by such products and services. This applies in particular to inclusion in databases, reproduction, any form of use for advertising purposes, or transmission to third parties—whether in full, in part, or in any modified form.